Awaiting Order Arrival

How can I track my order?

You can track your order using the tracking number sent to your email or SMS after dispatch. Simply enter it on our track your order page.

How long does delivery take?

Delivery usually takes 3–5 business days nationwide. Remote areas may take slightly longer.

My order is delayed. What should I do?

If your order hasn’t arrived within the expected time, contact our support team with your order ID for assistance.

Can I change my delivery address after placing an order?

Yes, but only if the order has not been dispatched. Contact us immediately to request changes.

What if I am not available at the time of delivery?

The courier will attempt delivery again. You may also coordinate directly with the courier service.

Ordering & Payment

How do I place an order?

Simply browse products, add items to your cart and proceed to checkout by filling in your details.

What payment methods do you accept?

We accept:

  • Bank Transfer
  • EasyPaisa
Is Delivery available in all cities?

Delivery is available in all cities across Pakistan. Delivery time may vary for remote areas.

Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our support team.

Do you charge any delivery fee?

Delivery charges depend on your location and order value. Sometimes we offer free shipping promotions.

After sales

What if I receive a damaged or defective product?

If your product is damaged or faulty, contact us within 24 hours with pictures or videos as proof.

Do your products come with a warranty?

Warranty depends on the product. Please check the product description or contact us for details.

Can I get technical support after purchase?

Yes, our support team is available to assist you with any product-related queries.

Do you provide installation services?

Currently, we do not offer installation services, but we can guide you through the process.

What should I do if I received the wrong item?

Contact us immediately with your order details, and we will resolve the issue promptly.

Refunds & Exchanges

What is your return policy?

We offer a 7-day return policy with 25% deduction.
Exchange is available for eligible products (if damaged or faulty), provided they are unused and in original packaging.

How can I request a refund or exchange?

Contact our support team with your order ID and reason for return or exchange. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5-7 business days after the returned item is received and inspected.

Are there any products that cannot be returned?

Yes, items such as used products, accessories or items without original packaging may not be eligible.

Who pays for return shipping?

If the issue is from our side (damaged/wrong item), we cover the shipping cost. Otherwise, the customer may need to pay.